FAQ's

Is Canberracityflowers.com.au a real shop?

Sure is!. We are City Flower Sales (Canberracityflowers.com.au). Unlike many of the the floral outlets on the internet, we are a real "Bricks and Mortar" business with real (and talented) florists located in Canberra City. No middlemen. This means that you are dealing directly with us and you will receive maximum value and personalised service from staff who care.

Do you offer a guarantee?

Yes. Our guarantee is here.

Substitution Policy

PosyPlease be aware that some flowers are seasonal and may not be available for various reasons. A suitable substitution will then be made of equal or greater value.

Do I need to "create an account" to order?

No. We don't ask you to create an account nor do we send spam as a result of ordering with us. Our full privacy policy is here.

Can I cancel my online order?

Yes, if the order hasn't already been made up. In some rare cases, there may be an administration charge of $15 (but this is reallyrare). Please call the shop on 02 6249 1400.

What If I don't have the postcode?

That's OK. We don't need it. Our drivers know where all the suburbs are in Canberra.

Can I send my own handwritten message?

We usually hand write your message for you however, If time permits, you are welcome to post a handwritten message to us and we will deliver it with your flower gift. It is essential that you contact us to make suitable arrangements. Our postal address is:

PO Box 5040
Chisholm
ACT 2905

I cannot find what I want?

Please contact us and we can make up a special order to your requirements.

Can I add gift vouchers from other shops?

Yes as long as your order is made prior to the day of delivery. We are close to the Canberra Centre so it usually is no problem to grab a gift voucher on your behalf. All the majors are in the Canberra Centre. In the past Itunes Cards and Borders Books vouchers have been popular. It is essential that you contact us to make suitable arrangements for this service. A service charge of $20 applies.

Refunds

Please choose your flowers carefully as we DO NOT normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or a credit where the goods are faulty, have been incorrectly described, or are different to the products purchased on the website.

My question isn't answered?

Please call the shop on 02 6249 1400 send us an email to shop@Canberracityflowers.com.au and we will gladly help you!